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Call 111 - When it is less urgent than 999

Opening Hours

OUR OPENING HOURS

We are open Monday to Friday 8.00am - 6.30pm.

Patients can speak to a receptionist  from 8.00am until 6.30pm.

Due to the current high demand and patient feedback we have updated our phone lines.

To book an appointment please press 1   between 8am & 6.30pm.
Medication queries please press 2     between 10am - 12pm & 3.30pm - 4.30pm
For test results please press 3   between 11am -12pm & 5pm - 6pm.
For referral please press 4     between 11am - 12pm and 4pm - 5pm
For medical reports press 5    between 11am - 12pm


All other queries and routine appointments please call between 10am -2pm and after 4pm, and press option 1.

 

PRACTICE CLOSURE DATES

As part of the West Essex Clinical Commissioning group the practice will be closed for staff training along with all GP Practices in the local area.

Dates to follow.

 

EVENING & WEEKEND APPOINTMENT - provided by HUC

You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to

https://hucweb.co.uk/services/gp-extended-access/

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3

 

OUT OF HOURS / NHS 111

In the case of urgent need when the practice is closed you can call NHS 111 on 111.

Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

 

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

WONDERING WHY YOU HAVE TO WAIT LONGER FOR ROUTINE APPOINTMENTS?

Patients’ not attending is becoming a chronic problem!
In February 2020 164 appointment slots were wasted due to patients not attending.
If you received a text to remind you of your appointment and you can no longer attend please reply to the text to cancel the appointment.
Please cancel your appointments if no longer required, someone else could use the appointment.

Reception Times

  • Monday08:00 - 12:59, 13:00 - 18:30
  • Tuesday08:00 - 12:59, 13:00 - 18:30
  • Wednesday08:00 - 12:59, 13:00 - 18:30
  • Thursday08:00 - 12:59, 13:00 - 18:30
  • Friday08:00 - 12:59, 13:00 - 18:30
  • SaturdayClosed
  • SundayClosed
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