Compliments & Complaints

While we are always working hard to give the best possible care to every regisered patient at our surgery including you and your loved ones, there may be times that you feel not happy with the service or the care that you have recieved.

We recognise this can be particularly upsetting specially in the case when you or your loved ones are not well. We realise that occasionally misunderstandings or mistakes occur. If this is the case we will do our best to resolve the problem as quickly and as amicably, as possible.

We highly encourage you to contact us by phone and ask to speak to speak to someone about your complaint. This is to best understand and resolve any issues in a timely manner. The reception manager would be able to discuss this in detail and try and resolve the problem as soon as possible.

However sometimes this may not be appropriate or you may still feel that the situation is not resolved. In such circumstances you can complete the Compliments & Complaints Form. Alternatively, you can also pick up a hard copy of this form from the reception. Once completed you can return it back to the reception.

Please remember that if you are completing a complaint on behalf of another adult then you require to have their consent for this from the person you are representing. This consent form can be downloaded here (PDF, 78KB).

Once we recieve the complaint form we will recieve ackowledgement of this within three working days. We will also aim to investigate and resolve the complaint within 30 days. If however it takes longer than this then you will be notified of this and be kept updated.

Complete the Compliments & Complaints Form

Download the Consent for representing another adult (PDF, 78KB)

Local Services, Let